Club 91 Refund and Cancellation Policy – Ensuring Fair Gaming Transactions

Introduction

At Club 91, we aim to provide a secure and transparent gaming experience for all users. We understand that certain situations may require refund or cancellation requests. This policy explains how such requests are handled fairly. By using Club 91, you accept the terms outlined here.

1. Refund Policy

1.1 When Refunds Are Not Possible

  • Non-Refundable Deposits – Deposits that have been successfully credited to your account cannot be refunded unless stated otherwise in this policy.
  • Bets and Bonus Usage – Any bets placed or bonuses claimed cannot be reversed or refunded once confirmed.
  • Late Refund Requests – Refund requests submitted after 7 days from the transaction date may not be processed.

1.2 When Refunds May Be Approved

Refunds will be considered in the following situations:

  • Duplicate Charges – If you are charged multiple times for a single deposit, the extra charge will be refunded.
  • Failed Transactions – If funds are deducted but not credited to your Club 91 account, a refund will be processed after verification.
  • Unauthorized Payments – If deposits are made without your consent, an investigation will be conducted before issuing a refund.
  • Technical Glitches – Refunds may be approved if system errors or bugs cause transaction failures.
  • Promotional Errors – If a bonus is not credited due to a system issue, an adjustment will be made to your account.

2. How to Request a Refund

2.1 Contact Support

  • Reach out through live chat, email, or phone.
  • Provide necessary details such as username, transaction ID, and the issue description.

2.2 Submit Supporting Documents

  • Screenshots, bank statements, or payment confirmations may be required to process your request.

2.3 Processing Time

  • Refund requests are reviewed within 3–5 business days.
  • Additional verification may be required in some cases.

2.4 Notification of Decision

  • You will receive an email update once the review is complete.

2.5 Refund Completion

  • If approved, the refund will be credited back to your original payment method within 5–7 business days.

3. Cancellation Policy

3.1 Canceling Deposits

  • Deposits are processed instantly and cannot be canceled once credited.
  • Always verify payment details before confirming deposits.

3.2 Canceling Withdrawals

  • Pending Withdrawals – You may cancel a withdrawal if it has not been processed.
  • Processed Withdrawals – Once a withdrawal is completed, it cannot be reversed.
  • Delayed Withdrawals – Withdrawals may be delayed if the account verification process is incomplete.
  • Automatic Cancellation – If a withdrawal is not processed within 7 days, it may be canceled.

3.3 Failed Transactions

  • If a transaction fails due to a system error, the affected amount will be refunded or credited back to your account.
  • Gameplay issues caused by technical failures will be reviewed, and necessary adjustments will be made.

4. Resolving Disputes

4.1 Reporting a Dispute

  • If you disagree with a refund or cancellation decision, you may contact Club 91 support to raise a dispute.

4.2 Timeframe for Disputes

  • Disputes must be filed within 7 days of the original transaction.

4.3 Investigation Process

  • The dispute will be reviewed, and a resolution will be provided within 10 business days.
  • If more time is needed, you will be informed.

4.4 Final Decision

  • Club 91’s management team will make the final decision on disputes.

4.5 External Escalation

  • If the resolution is unsatisfactory, you may contact relevant gaming regulatory authorities.

5. Handling Technical Issues

5.1 Game Interruptions

  • If a game session is disrupted due to technical issues, affected bets may be voided and refunded.

5.2 Scheduled Maintenance

  • Refunds will not be issued for interruptions caused by scheduled system maintenance.
  • Users will be notified in advance to prevent inconvenience.

5.3 Payment Processing Errors

  • If a deposit or withdrawal fails due to payment gateway issues, it will be investigated and resolved.

5.4 System-Wide Errors

  • In case of major platform malfunctions, affected transactions will be adjusted after review.

6. Preventing Common Issues

6.1 Verify Transaction Details

6.2 Complete Verification

  • Make sure your account is fully verified to prevent delays.

6.3 Read Bonus Terms

  • Understand wagering requirements and bonus conditions before accepting promotions.

6.4 Report Issues Early

  • If an issue occurs, contact support immediately for faster resolution.

6.5 Secure Your Account

  • Protect your login credentials to avoid unauthorized access.

7. Contact Club 91 for Assistance

If you need help with refunds, cancellations, or disputes, our support team is available 24/7:

8. Acknowledgment

By using Club 91, you confirm that you have read and accepted this Refund and Cancellation Policy. If you have any concerns, please contact us for clarification. Our team is committed to ensuring a fair and secure gaming experience for all users.